Return Eligibility
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, worn, or altered in any way will not be accepted for return. We reserve the right to refuse any return that does not meet these criteria.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to respond to your request. It is important to follow the instructions provided to ensure your return is processed correctly.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for the item until it reaches our facility. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to final sale items, gift cards, and items marked as non-returnable at the time of purchase. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarification on any items that may not be eligible for return.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with ritzyhaven.com is satisfactory. Thank you for shopping with us.